Every industry experiences hot and cold seasons throughout the year. Most major retailers see a lull in sales throughout the year and may make as much between Thanksgiving and the December holidays as they do the rest of the ten months of the year. The Service department at Mercury Marine experiences its busiest season as summer descends upon the U.S. In a previous blog, I explained how our Service department tries to get in most of its training over the winter months, taking and completing engine classes to gain better product knowledge to assist our customers. What does that training prepare us for? SUMMER!!

Our customer service department is comprised of diverse employees—young and old, male and female, boaters and non-boaters. Collectively, we have decades upon decades of experience in the customer service field and the marine industry. Summers are definitely challenging, but it’s a challenge we feel we can handle, without a doubt. We are dedicated to answering all of your phone calls live, and if you do happen to receive voicemail, we will contact you the same day! That also goes for e-mails we receive through the Mercury Web site. In addition to phone calls and e-mails, we also take care of each and every letter we receive on a day-to-day basis. As you can see, our service department is anything but one-dimensional.

I often hear customers surprised when I answer the phone; they express their delight that a human was on the other end of their call. We very much pride ourselves on giving our customers the human contact and attention they deserve. We may not be able to answer every single call as it comes in, but we will return your messages as soon as we can. We may not have an answer for you immediately, but we’ll get it—and it will be the correct one! So, please contact us with your questions and concerns and remember to be patient so we can give you the most up-to-date and correct information we have!

Mercury Customer Service contact info:

(920) 929-5040, Monday through Friday, 7:30 a.m. to 5:30 p.m. CST

http://northamerica.mercurymarine.com/utility/contact/contact_outboard.php

Mercury Marine, Attn: Customer Service, P.O. Box 1939, Fond du Lac, WI 54936-1939